Refund policy

At The WaterWays, we strive to provide our customers with high-quality products. We understand that there may be instances where you need to return or seek a refund for your purchase. Our return and refund policy is designed to accommodate such situations while ensuring a fair and transparent process. Please review the following guidelines:


  1. Eligibility for Returns:
    • Products must be returned within 14 days from the date of purchase.
    • The product must be unused, undamaged, and in its original packaging.
    • Proof of purchase, such as an order number or receipt, is required.
  2. Return Process:
    • To initiate a return, please contact our customer support team
    • Provide your order details and the reason for the return.
    • Our customer support team will guide you through the return process, including any necessary shipping instructions.
  3. Refund Process:
    • Once we receive the returned product and verify its condition, we will initiate the refund process.
    • Refunds will be issued in the same form of payment used during the original purchase.
    • Please allow 14 business days for the refund to reflect in your account.
  4. Non-Returnable Items:

Certain items are not eligible for return or refund, including:

  • Products that have been used, damaged, or are not in their original packaging.
  1. Shipping Costs:
    1. Customers are responsible for the shipping costs associated with returns unless the return is due to an error on our part.
    2. If you received a damaged or defective product, we will cover the return shipping costs.
  2. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact our customer support immediately.
    • We may request supporting documentation or photographs to assess the damage or defect.
    • We will either provide a replacement, issue a refund, or offer an alternative solution based on product availability and your preference.

Please note that this Return and Refund Policy applies only to purchases made directly from Thewaterwayssports.com. If you purchased our products through a third-party retailer, please refer to their respective return and refund policies.

If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team